If any item in your order arrives damaged please notify us immediately at (812)590-2492email us at firstname.lastname@example.org. Customer Service will file a claim with the carrier and arrange for a replacement. Pictures and carrier inspection may be required.
If you are not satisfied with your purchase from our warehouse for any reason within 14 days of purchase contact us for a return materials authorization; returns will not be accepted without an RMA Number. Once a return authorization is issued then you may return the product, freight prepaid, unused, in a re-sellable condition, and in the original carton. Lightinghydroponics.com will exchange the product without a restocking charge or refund the product purchase price less a 20% restocking charge. Special order or direct drop ship form the manufacturer items are not returnable unless they are defective or the manufacturer approves the return; a restocking fee to be determined by the manufacturer would apply. Freight charges are not refundable on returns. The company reserves the right to inspect the product to determine if it's damaged or not re-sellable and to issue credit conditionally. This would include damaged or torn packaging. All defective products are subject to the conditions of the manufacturer's warranty. Please refer to our warranties section or request a specific manufacturer’s warranty